Conflict if channelised well in a corporate ecosystem is a healthy process of coming up with innovative methods and out of the box thinking. Our Conflict Management Training & Assertiveness Training are powerfully designed to inculcate resolution techniques and regular ideation.

 

What is conflict management training?

Conflict management training is a program that teaches people how to constructively handle workplace conflict. It focuses on enhancing the ability of participants to manage conflict, deal with emotions and use the best practices of assertive behaviour.

Conflict is the result of people having differing needs, opinions, and expectations. The reality of conflict is that in any human relationship it is inevitable. More importantly, if handled well conflict provides a powerful avenue for significant growth. Hence developing good conflict resolution techniques is very important and essential for career growth and organizational development. The importance of this skill has mandated us to add it to our suite of leadership trainingprograms. 

Conflict resolution involves recognizing and managing the various conflict management styles. This is an essential part of building emotional intelligence, and nurturing relationships. We use several methods of conflict management, one of important one is Thomas Kilmans model.​

CONFLICT MANAGEMENT

Conflict Resolution Techniques: 

Below are listed some of the important components of our Conflict Resolution Training:

  • Outcomes:

    • Increased employee morale

    • Increased employee productivity

    • Increased employee communication

    • Increased customer satisfaction

    • Increased customer base

    • Increased profitability

  • Training Topics:

    • WIN/WIN Approach

    • Managing Emotions

    • Negotiation Skills

    • Assertiveness Skills

    • Persuasive Skills

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Created by the Success Studios & 1 ETS Knowledge Services team